Skip to search form Skip to main content You are currently offline. Some features of the site may not work correctly. DOI: Since , the government of Ethiopia has embarked on reforming its civil service organizations with the objective of improving the public sector service delivery system.
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However, the implementation phase of BPR pointed as the most challenging one. Thus, this study intended to identify factors that deemed as challenging factors of BPR implementation. Specifically, in the first phase of the study, survey was conducted on four public universities. To identify various challenging factors of BPR implementation, forty BPR project redesign and implementation team members in the universities were subjects of the study.
In the second phase, after results obtained in the first phase, interviews were held with three interviewees to better understand the magnitudes of challenging factors. The study statistically analyzed the data obtained in the first phase. Then, results obtained in the first phase elicited to get qualitative data and thematically analyzed the qualitative data obtained in the second phase.
Results of this mixed method research design in the first phase shows that between 11 to 40 percent of the redesigned processes implemented at universities and to implement the entire processes, the implementation phase believed to take more than three years.
Besides, out of the thirty challenging factors included in the survey instrument, more than 50 percent of respondents showed a higher degree of agreement to seventeen factors as the most challenging factors that impeded redesigned processes from being implemented. However, results in the second phase shows that, of the seventeen factors, the magnitudes of nine factors to delay the implementation phase were severe.
These include problems originated from change-management factors, top management support factors, organizational factors, and country factors.
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Implementation of BPR at a Public University in Ethiopia: A Fashion or a Solution?
AJOL and the millions of African and international researchers who rely on our free services are deeply grateful for your contribution. Your donation is guaranteed to directly contribute to Africans sharing their research output with a global readership. Skip to main content Skip to main navigation menu Skip to site footer. Abstract Since , the government of Ethiopia has embarked on reforming its civil service organizations with the objective of improving the public sector service delivery system. The government sponsored a lot of management training programs to enhance the capacities of civil service employees and to implement Result Based Performance Management System in all of its civil service organizations. Though this brought some improvements in the performance of some civil service organizations, the effort required was too much as compared to the benefits obtained. For this reason, most corporations used BPR as transformation tool during the s and s.